Internet Banking You Are Perfect Just as You Are
Geez I couldn't imagine that consumers would want gmail/delicious like ajax to view, tag and organise their internet banking. It's Only Their Important Financial Information and Decisions.
It's not like Web 2.0 will help people manage or maximise their net positions after mortgage, car, education, grocery and telecommunications expenses. No biggee. Nor would I think your everyday-jo wants secure RSS to mash THEIR OWN data up into a googfree financial planning, investing and budgeting tool. You can use our interest rate calculator.
And forget about thinking I might want to connect into a smart network of other people that can help with my decisions without trying to sell me something I don't need. Someone may sue us, that would be giving advice, they can come visit us at the bank. We know that's where the brains trust is. ("new extended hours is the mantra." - damn they must be rocket scientists sans adult nappy)
Neither would employees in Australia's banks want to collaborate in real time across floors, offices and locations using jotspot like apps. Microsoft Outlook rox. Now who do I cc and bcc again ? And blogs are for Robert Scoble and he left Microsoft anyway. Banks have forgotten just have much internet banking sucks.
To Michael Harte, the CIO of Commonwealth Bank, the YouTube/Myspace generation and the Salesforce.com/Enterprise 2.0 movement has no implications for his business at all. Heck, we are all so happy with our internet banking experiences. Just like Microsoft, banks shouldn't be worried about those free productivity apps google keeps giving away, and companies it keeps buying. Shared Spreadsheets, Web CRM, that's different isn't it ? Slowly, slowly to sleep my children.
ZD-Net : "[The innovative] technologies out there look alluring or downright fancy but it's pretty hard to exploit those from an enterprise point of view. The customers want it because they see it on TV or they use it on their iPods.."
I do agree with Michael that Web 2.0 is not going to help me everytime I get charged $2 for getting money out of the atm.
It's not like Web 2.0 will help people manage or maximise their net positions after mortgage, car, education, grocery and telecommunications expenses. No biggee. Nor would I think your everyday-jo wants secure RSS to mash THEIR OWN data up into a googfree financial planning, investing and budgeting tool. You can use our interest rate calculator.
And forget about thinking I might want to connect into a smart network of other people that can help with my decisions without trying to sell me something I don't need. Someone may sue us, that would be giving advice, they can come visit us at the bank. We know that's where the brains trust is. ("new extended hours is the mantra." - damn they must be rocket scientists sans adult nappy)
Neither would employees in Australia's banks want to collaborate in real time across floors, offices and locations using jotspot like apps. Microsoft Outlook rox. Now who do I cc and bcc again ? And blogs are for Robert Scoble and he left Microsoft anyway. Banks have forgotten just have much internet banking sucks.
To Michael Harte, the CIO of Commonwealth Bank, the YouTube/Myspace generation and the Salesforce.com/Enterprise 2.0 movement has no implications for his business at all. Heck, we are all so happy with our internet banking experiences. Just like Microsoft, banks shouldn't be worried about those free productivity apps google keeps giving away, and companies it keeps buying. Shared Spreadsheets, Web CRM, that's different isn't it ? Slowly, slowly to sleep my children.
ZD-Net : "[The innovative] technologies out there look alluring or downright fancy but it's pretty hard to exploit those from an enterprise point of view. The customers want it because they see it on TV or they use it on their iPods.."
I do agree with Michael that Web 2.0 is not going to help me everytime I get charged $2 for getting money out of the atm.
posted by redbarren at 11:22 PM
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